Job Description:

We are seeking an experienced Senior Front of House Advisor / Service Advisor to join our well-regarded, award-winning independent garage in Northampton. As a Senior Front of House Advisor / Service Advisor, you will play a key role in maximising workshop sales while delivering an exceptional customer experience.

Benefits:

• This Senior Front of House Advisor / Service Advisor position offers a basic salary of £40,000–£45,000, depending on experience, plus bonus.
• Monday to Friday working hours, 8:00am to 5:30pm.
• No weekend working.
• Join an established, family-run business with a varied workload across multiple vehicle manufacturers.
• Genuine opportunity for the Senior Front of House Advisor / Service Advisor to progress into a Front of House Manager role.

Duties:

• The Senior Front of House Advisor / Service Advisor will maximise sales opportunities arising from vehicle health checks, inspections and diagnostic reports.
• Present recommended repairs and additional work confidently and professionally to customers.
• Convert inspection findings into authorised work to maximise workshop revenue.
• Provide clear advice regarding servicing, maintenance and vehicle repairs.
• Manage customer communications throughout the service process.
• Work closely with technicians to identify and communicate additional work requirements.
• Deliver excellent customer service while achieving sales and performance objectives.

Requirements:

• The successful Senior Front of House Advisor / Service Advisor will have proven experience as a Service Advisor or Front of House Advisor within the motor trade.
• Strong automotive knowledge and a demonstrable track record of converting vehicle inspections and health checks into additional workshop sales.
• Excellent communication, negotiation and customer relationship skills.
• Experience within an independent garage, main dealership or both environments.
• A proactive, commercially minded approach, with the confidence to maximise appropriate sales opportunities.
• The ability to work effectively within a busy service department.
• Experience with structured vehicle inspections and health checks is particularly important.

Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Northampton and Northamptonshire, today to discover more about this fantastic opportunity.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.