Job Description:

Join a friendly and supportive team where you'll coordinate engineer schedules, manage customer enquiries and help keep daily service operations running smoothly. This is a varied, fast-paced role offering genuine development opportunities, exposure to different areas of the business and the chance to play a key part in delivering an excellent customer experience.

Client Details

Our client is a well-established international organisation with a strong reputation for delivering high-quality products and services across a diverse customer base. With a collaborative culture and a focus on continuous improvement, they provide employees with long-term career opportunities, ongoing development and the chance to make a real impact within a supportive team environment.

Description

As a Service Planning Administrator, you will be responsible for supporting the day-to-day coordination of service operations while delivering excellent customer service.

• Scheduling and organising engineer workloads and diaries
• Allocating service jobs geographically to maximise efficiency
• Acting as a key point of contact for customers and field-based engineers
• Managing customer enquiries via telephone and email
• Prioritising workloads to ensure service levels are maintained
• Updating and maintaining accurate records within internal systems
• Supporting the wider service team with administrative activities
• Assisting with reporting and operational administration as required
• Building strong relationships with customers and internal stakeholders
• Supporting additional administrative functions as the role develops

Profile

A successful 'Service Planning Administrator' should have:

• Previous experience within a scheduling, coordination or service administration role
• Strong customer service experience gained in a busy environment
• Excellent telephone and communication skills
• Experience handling customer enquiries and resolving issues effectively
• Strong organisational and prioritisation abilities
• High attention to detail and accuracy
• Confidence managing multiple tasks simultaneously
• Good IT skills including Microsoft Office
• Experience using Dynamics 365 would be advantageous
• SAP experience would be beneficial but is not essential
• A proactive and team-oriented approach

Job Offer

• Permanent Service Planning Administrator position based in Leighton Buzzard.
• Salary of £32,000, dependent on the level of experience.

If you're interested in this role, apply now!