Job Description:

Job Title:Insurance Repair Surveyor 

Reports To:Contracts Manager / Operations Manager 

Job Type :Full-Time 

Role Purpose 

The Insurance Repair Surveyor is responsible for inspecting and assessing properties damaged by insured events such as fire, flood, storm, impact damage, escape of water, and subsidence. The role involves preparing scopes of work, estimating repair costs, managing repair projects, and ensuring all restoration works are completed safely, efficiently, and to the required quality standards while maintaining excellent customer service. 

Key Responsibilities 

Surveying & Assessment 

• Conduct detailed property inspections following insurance-related damage. 

• Accurately identify the cause, extent, and nature of property damage. 

• Prepare comprehensive schedules of repair works and specifications. 

• Assess repair requirements in line with insurance company and loss adjuster instructions. 

• Identify any health and safety risks associated with damaged properties. 

Estimating & Cost Control 

• Prepare accurate repair estimates using industry-standard estimating software. 

• Ensure repair costs remain within approved budgets. 

• Review contractor quotations and recommend appropriate solutions. 

• Provide value engineering options where appropriate without compromising quality. 

Project Management 

• Manage insurance repair projects from initial survey through to final completion. 

• Coordinate trades, subcontractors, suppliers, and specialist contractors. 

• Monitor project progress and ensure works are completed on time and within budget. 

• Carry out quality inspections during and upon completion of works. 

• Resolve site issues and variations as they arise. 

Client & Stakeholder Liaison 

• Act as the main point of contact for policyholders throughout the repair process. 

• Liaise with insurers, loss adjusters, contractors, and internal teams. 

• Provide regular updates on project progress and expected completion dates. 

• Handle customer concerns professionally and sensitively. 

Compliance & Health and Safety 

• Ensure all works comply with current building regulations and industry standards. 

• Adhere to company health and safety policies and procedures. 

• Ensure contractors operate safely and maintain required documentation. 

• Promote best practices in risk management and quality assurance. 

Skills and Experience 

Essential 

Experience in property surveying, building repairs, or insurance restoration. 

Strong knowledge of residential and commercial construction methods. 

Ability to interpret building plans, specifications, and repair schedules. 

Excellent project management and organisational skills. 

Strong customer service and communication abilities. 

Proficient in Microsoft Office applications. 

Full UK driving licence 

Experience within the insurance repairs or property reinstatement sector. 

Knowledge of insurance claims processes and loss adjusting practices. 

Experience using estimating software such as Xactimate, Symbility, or similar 

Membership of a relevant professional body. 

Qualifications 

Essential 

• HNC/HND, NVQ Level 4 or equivalent qualification in Construction, Building Surveying, or a related discipline. 

Desirable 

Degree in Building Surveying, Construction Management, or similar. 

RICS, CIOB, CABE, or related professional membership. 

SMSTS, SSSTS, or IOSH certification. 

Key Competencies 

Attention to detail 

Problem solving 

Decision making 

Customer focus 

Commercial awareness 

Time management 

Negotiation skills 

Technical knowledge 

Teamwork and collaboration 

Salary & Benefits 

Competitive salary: £40,000 - £60,000 (dependent upon experience) 

Company vehicle or car allowance 

Mobile phone and laptop 

Pension scheme 

Annual leave entitlement 

Professional development and training opportunities 

Employee assistance programme 

Performance Measures 

• Customer satisfaction scores 

• Project completion times 

• Budget adherence 

• Quality inspection results 

• Health and safety compliance 

• Claims completion performance 

The Insurance Repair Surveyor plays a critical role in restoring homes and businesses following insured losses, ensuring repairs are delivered professionally, safely, and with a strong focus on customer care.