Job Description:

Housing Officer – Social Housing

Northampton NN4 | Hybrid Working | £16.87 per hour PAYE | Monday–Friday | Temporary

Are you an experienced Housing Officer or Housing Manager looking for a rewarding opportunity within social housing?

We are recruiting for an experienced Housing Officer to join a well-established UK housing provider, managing a designated housing patch across Northampton, Kettering, Rothwell and Desborough.

This is a hybrid role, offering the flexibility to work from home for a couple of days each week, with the remaining days spent travelling across the housing patch and supporting residents.

You will be responsible for delivering effective housing management services, resolving complex tenancy issues, managing anti-social behaviour (ASB) and supporting customers to sustain their tenancies.

Vacancy Brief

• Role: Housing Officer
• Location: Northampton NN4, covering Kettering, Rothwell and Desborough
• Working Arrangement: Hybrid – approximately two days working from home each week
• Hours: Full-time, Monday–Friday, 9am–5pm
• Pay: £16.87 per hour PAYE (approximately £32,896 per annum equivalent)
• Contract: Temporary until 31 January 2027 initially, with potential for extension
• Driving: Full UK Driving Licence, access to a vehicle and business-use insurance essential
• DBS: Enhanced DBS required – Essential

Key Responsibilities

• Manage a designated housing patch, delivering high-quality tenancy and neighbourhood management services.
• Investigate and resolve anti-social behaviour (ASB), tenancy breaches, neighbourhood disputes and complex customer situations.
• Apply relevant housing legislation, tenancy law and safeguarding procedures when managing housing cases.
• Support vulnerable residents with tenancy sustainment, independence and access to appropriate support services.
• Manage tenancy matters, including allocations, lettings, estate inspections, rent arrears and service charges.
• Identify safeguarding concerns and make appropriate referrals to relevant agencies.
• Conduct property and estate inspections, identifying repairs, maintenance issues and tenancy compliance concerns.
• Work collaboratively with local authorities, police, social services, contractors and other partners to resolve housing and community issues.
• Support void property management, minimise turnaround times and ensure properties are ready for new tenants.
• Maintain accurate case records, respond to customer complaints and contribute towards service improvements.

Skills & Experience Required

• Previous experience as a Housing Officer, Housing Manager, Neighbourhood Officer or similar within social housing.
• Strong working knowledge of housing legislation, tenancy law and housing management procedures.
• Proven experience managing ASB cases, tenancy breaches and complex customer situations.
• Experience supporting vulnerable residents, managing safeguarding concerns and sustaining tenancies.
• Knowledge of rent arrears, allocations, estate management and property inspections.
• Excellent communication, negotiation, problem-solving and customer service skills.
• Strong organisational and IT skills, with the ability to manage a varied caseload independently.
• Ability to work effectively in a hybrid role, managing appointments and travel across multiple locations.

Why Apply?

This opportunity offers an attractive annual salary equivalent of approximately £32,896, paid at £16.87 per hour PAYE, alongside hybrid working, paid business travel expenses and the opportunity to work with an established housing provider.

If you are an experienced Housing Officer or Housing Manager with strong tenancy management, ASB and housing legislation knowledge, we would welcome your application.

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