Job Description:

Customer Service Coordinator

Job Location: Desborough, Northamptonshire
Salary: Up to £30,000 per annum, depending on experience

Hybrid: 4 days in the office, 1 day working from home

Hours: 9am - 5pm

Are you an experienced Customer Service professional with a strong background in a commercial office environment? Do you enjoy building long-term customer relationships, coordinating orders, solving problems, and ensuring customers receive exceptional service every step of the way?

We are recruiting for a Customer Service Coordinator to join a successful and growing business based in Desborough. This is an excellent opportunity for someone with strong B2B customer service experience who can take ownership of customer accounts, manage multiple priorities, and work collaboratively across several departments.

The Role

As a Customer Service Coordinator, you will act as the primary point of contact for customers, managing enquiries, orders, account administration, and customer relationships. You will play a key role in ensuring a seamless customer experience while maintaining service levels and supporting wider business objectives.

Key Responsibilities

• Act as the primary customer contact for enquiries, orders, quotations, and ongoing account management.
• Build and maintain strong relationships with customers and internal departments.
• Manage customer accounts of varying sizes, taking ownership of the customer journey from onboarding through to ongoing support.
• Process customer orders accurately and efficiently whilst communicating progress to customers and internal stakeholders.
• Investigate and resolve customer queries and complaints, ensuring prompt and satisfactory outcomes.
• Coordinate customer requests, quotations, additional order quantities, and delivery requirements.
• Request and track samples, ensuring service level agreements are achieved.
• Maintain and update internal systems, including data cleansing, housekeeping, and administration activities.
• Support onboarding activities and follow-up communications with new customers.
• Work collaboratively across departments to ensure customer expectations and service standards are met.
• Provide support and cover during periods of peak activity and annual leave.

About You

We are looking for someone who has gained solid customer service experience within a commercial office-based environment and can demonstrate a logical, proactive, and customer-focused approach.

You will have:

• Previous B2B customer service experience within a commercial office setting.
• Experience managing customer accounts and processing orders.
• Comfortable to working toward KPI's
• A genuine passion for delivering an outstanding customer experience.
• Strong relationship-building and stakeholder management skills.
• Excellent communication skills, both written and verbal.
• Experience handling customer complaints and enquiries through to resolution.
• Strong organisational and multitasking abilities, with the ability to prioritise workload effectively.
• A proactive and solutions-focused approach to problem solving.
• The ability to remain calm and adaptable in a fast-paced environment.
• Good working knowledge of Microsoft Office and business systems.
• Experience of inventory management, manufacturing, supply chain, packaging, or order fulfilment environments would be advantageous but is not essential.

Benefits

• Salary up to £30,000 depending on experience
• Company pension scheme
• 25 days holiday plus bank holidays
• Employee Assistance Programme
• Life assurance
• Health and wellbeing support
• Free onsite parking
• Cycle to Work scheme
• Ongoing training and development opportunities
• Genuine career progression opportunities
• Supportive and friendly team environment

This position would suit candidates from Customer Service, Sales Support, Internal Account Management, Customer Account Administration, Order Processing, Commercial Administration, coupled with Customer Service backgrounds who are looking to join a professional business where customer experience is at the heart of everything they do.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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