Job Description:

About the Company

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

The Audit Assurance Analyst is responsible for providing independent oversight and assurance of operational audit activity across the Field Support function. The role ensures that audits are delivered consistently, accurately and in line with industry accreditation requirements, internal quality standards and business expectations.

Acting as the business owner for the Vyntelligence (Vyn) audit platform, the role is responsible for maintaining and continuously enhancing the audit framework, ensuring insights generated through audit activity translate into meaningful improvements in compliance, technical standards, capability development and operational performance.

The Audit Assurance Analyst will work closely with operational leaders and technical specialists to identify trends, mitigate risk, strengthen governance and drive continuous improvement across the organisation.

Responsibilities 

• Provide independent quality assurance of audits completed through the Vyntelligence platform, ensuring consistency, accuracy and adherence to defined standards.
• Review audit outcomes to identify quality concerns, control weaknesses, emerging risks and areas of non-compliance.
• Ensure audit activity supports compliance with industry accreditation and regulatory requirements, including MOCOPA, MAMCOP and other applicable standards.
• Act as the business owner and subject matter expert for the Vyntelligence (Vyn) platform.
• Own the ongoing configuration, administration and optimisation of the platform to ensure alignment with operational, technical and compliance requirements.
• Lead the development and implementation of enhancements, audit workflows and functionality improvements in partnership with Vyntelligence and internal stakeholders.
• Monitor audit completion activities across leadership and operational teams, ensuring delivery against agreed schedules and performance expectations.
• Produce, analyse and maintain management information relating to audit compliance, audit quality, trends, risks and performance.
• Develop meaningful dashboards and reporting that provide actionable insight to support operational decision-making.
• Identify recurring themes, systemic issues and opportunities for improvement from audit data and present findings to stakeholders.
• Work collaboratively with Technical Support, Technical Training, Operational Leadership and the Head of Field Support to drive improvements arising from audit findings.
• Translate audit insights into practical recommendations that improve technical standards, operational processes and customer outcomes.

What you'll need 

Knowledge & Qualifications

• Proven experience within a meter operations, field audit or quality assurance role.
• Knowledge of electrical and/or gas metering installation work, and of metering systems including complex installation arrangements.
• Understanding of industry accreditation and quality standards (e.g. MOCOP, MAMCOP).
• Experience using or administering digital audit/inspection tools (e.g. Vyntelligence/Vyn or similar platforms) desirable.

Skills

• Strong analytical skills, with high attention to detail and the ability to spot quality issues and trends in audit data.
• Strong, clear communication skills, able to work effectively with stakeholders across technical, training and operational teams.
• Excellent organisational skills, able to track and report on activity across multiple stakeholders.
• Able to work under own initiative, with a proactive approach to identifying and resolving issues.

Experience

• Experience carrying out or quality-checking field audits.
• Experience tracking performance against targets and reporting to senior stakeholders.
• Experience working with technology platforms or digital tools that support audit or quality assurance activity

Benefits

• 28 days' holiday plus Bank Holidays
• Buy & sell annual leave scheme
• Up to a 10% bonus
• Enhanced salary sacrifice pension
• Life assurance (up to 6x salary*)
• Simply Health plan (with upgrade options)
• Car salary sacrifice scheme*

(*Length of service and T&Cs apply)

Equal Opportunity Statement

At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.